

I for one would be happy to beta-test new updates and provide feedback on making this work. What i really want in all of these forum posts and support responses is for someone leading the product development to speak about whether they have any intent on making this product work better. It would appear (as others have mentioned) that the remote access capabilities are severely hindered by however the data is related through the internet, like through a poorly sized/placed relay server. I'll also note that using splashtop on a LAN is a MUCH different experience than using it remotely. In most cases i'm not able to make changes and reboot a server just to get remote access working. Port 80 needs to be open, for downloading new version installers from Cloudfront service.I still hold strong to the fact that this product does not work as easily as one would expect and requires a lot of tweaking to work the way it should. If you need to make sure download and auto-update work without being blocked, please follow below instruction provided by AWS to find IP addresses: Splashtop takes advantage of Cloudfront service hosted by AWS (Amazon Web Services) to host Splashtop Business and Splashtop Streamer installers. IP Addresses of download and auto-update servers for Splashtop endpoints If you need the IP addresses of the Splashtop relay servers, please contact our support team. (How to find my service region info: Link.) If you do need the IP addresses of the Splashtop API servers, you can use the following commands to look up the current IP addresses: The best way is to configure your firewall exceptions using the wildcard domains above. The list of IP addresses is long, and they may change from time-to-time. Therefore, it is not really practical to configure your firewall exceptions using IP addresses. The servers' IP addresses are dynamically allocated and change over time. Splashtop servers reside in data centers hosted by multiple renowned cloud service providers. For tight firewalls, you may need to allow these TCP ports internally (not externally). If both devices are on the same network, communications are point-to-point via TCP ports 6783-6785 (default setting). (How to find my service region info: Link.) Local connections Port 443 needs to be open, including ssl and non-ssl traffic
